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Reports & Payslips

Generate, access, and interprete payslips and payroll reports.

Pay date on the online payslip is incorrectReasons why the online payslip shows a pay date earlier than the actual payment date and how to amend the pay date.
Error: 'Unapproved Rejoiner has timesheets this period which will not be paidWhen running the observation report, the above error appears.
Error: 'No Payslips from your current pay group for the period being viewed. No payslip history to display'Employee gets a blank screen (or 404 error) when accessing their payslip on portal.
Employee's home address not appearing on payslipsEmployee address not showing on payslips despite being visible in View Employee Details and Personnel Profile screens.
Payslips are printing when the Print Payslip Indicator is not tickedPayslips are printed for an employee despite the Print Payslip indicator being disabled in Maintain Employee Details and at pay group level
Payslips and PDFs not openingPayslips fail to load across all companies (showing only a loading circle) and PDF reports do not open in specific browsers.
Configure and upload payslip logoSteps to add a payslip logo in portal.
Portal: P45 retrieve details for manual completionSteps to help you locate the necessary information for manually completing a P45 form
Incorrect rate of pay on portal payslipAn employee's payslip shows an incorrect pay rate.
Error: '*** Negative Pay After Processing Pre-Tax Deductions **'When running the observation report or view gross to nett the following error appears.
Retrieving payroll reports after Complete Update has been runGuidelines on how to retrieve payroll reports after the complete update has been run, even if you forgot to save them.
Payslip display difference between app and system versionsReason for payslip display difference between app and system versions.
Set up a salary sacrifice pensionSteps to set up a salary sacrifice pension on the left side of a payslip.
Error -'Running PAYP32 ORA-01403: no data found'When running the P32 Report in back office, the following error messages.
Information held in the Position Rate section of the payslip in Employee dashboardUnderstanding the information held in the Position Rate section of the payslip in the Employee dashboard.
Minimum wage report rounding issueThe minimum wage report shows that an employee receiving minimum wage is being underpaid.
Payslips not released after completing a supplementary payroll runGuidelines on when payslips are released for supplementary runs.
Are there any reports I need to run before starting a supplementary runThe necessary steps and reports to be completed before initiating a supplementary payroll run.
Making negative payslipsAn employee’s payslip is not appearing in portal when their net pay is zero or negative.
Add employer pension contribution to payslipSteps to display the Employer Pension Paid to Date field on the portal payslip and include the employee's pension contributions.
Error: 'Pay Code : [XXX] Zero Rate Of Pay Used To Value This Timesheet'When running the observation report, the following error appears on the view gross to nett report.
Error: '... Running Report ORA-0000: normal, successful completion'When trying to open payslips, the following error appears.
Cumulative PRSI weeks do not match history PRSI weeks on pre year end data check reportThe Cumulative PRSI weeks don't match the history PRSI on the PAYE521 report, despite the employee's PRSI weeks being correctly allocated
Error: 'Pay Code : XXX No Post appointment Data for Post ID'When processing the observation report for a new starter, the following validation exception message error appears.
Control totals not balancing because employee moved pay groupNo details of movement are showing in the detailed amendments, but control totals not balancing.
Report Store in CoreInsightWhat is the Report Store in CoreInsight and it's impact.
Approved salary not pulling through to payslipReasons why the approved salary is not generated on the payroll run and is not showing on the payslip.
Employee cannot view payslipsAn employee is unable to view any pay related details in portal under Tax Detail or My Payslips.
Portal payslip allowances grouped into single miscellaneous lineValues are grouped by a miscellaneous description on the printed payslip but correctly on the portal payslip for some employees.
Resend registration emailSteps to resend a registration email.
Release payslips to PortalSteps to release payslips to Portal from a closed period.
Print employee payslipsSteps to print payslips for the latest period.
Print historic payslipsSteps to print historic payslips for an employee.
Portal: Add or amend a payslip messageSteps to add or modify a message on Portal payslip.
Back Office: Add or amend a payslip messageSteps to add or modify a message on a payslip.
Payslips generated are showing blank for one employeeReason why blank payslips are generated for an employee.
Reconciliation reportEverything you need to know about the reconcilation report.
Error: 'UNABLE TO DETERMINE PAYSLIP RATE OF PAY (RATE SEQUENCE NUMBER 1)'When running the Observation report / View Gross to Nett report, the following error message appears.
Error: 'REP-52251: The output of Job ID [XXXXX]...'When retrieving RPNs for a company, no RPN Exceptions report is generated, and the following error appears.
Employee PRSI weeks override not showing on payslipEmployee entered an override for employee PRSI weeks but the override did not show on the payslip or Cumulative screen.
Insight: Create a bank details audit reportSteps to create an audit report on Insight that tracks updates made to an employee's bank details.
Error: 'Pension To Date Exceeds Pension Tax Limit Percentage of Gross to Date'When running the Observation report for an employee who is getting a salary adjustment, the following error appears.
Reproduce cancel payment reportSteps to re-create the report you get after cancelling a payment for an employee.
Portal: Employer contributions not showing on payslipEmployer pension contributions not displaying in app, payslips, or deductions.
Back Office: Employer contributions not showing on payslipEmployer pension contributions not displaying in app, payslips, or deductions in Back Office
Error: 'Position Code : [POSITION] Not Set Up On Position_Ref Table'When running the Observation or View Gross to Nett report for an employee who has changed position and is not being paid, the following error appears.
Download reports from Insight Report StoreSteps to download reports from Insight Report Store
Pay code is not displaying correct rateSteps to ensure a pay code rounds values up correctly.
Add or amend a pension message on Portal payslipsSteps to add or amend a pension message on Portal payslips.
Generate final control reportsSteps to run the final control reports to ensure payroll is balanced.
Release P60sSteps to release P60s in Portal.
Error: 'No Personal Or Position Unit Rate'When running the observation report for an employee, the following error message appears: No Personal Or Position Unit Rate.
P60 not generating for employee who was on absence at end of the yearEmployee did not receive a P60 due to being absent or dormant at year end.
The YTD values are incorrect in the Detailed Observation report (PAYB300DET)The Detailed Payroll Observation Report, (PAYB300det), is not displaying the right Year to Date values. It is doubling the value from the Current Period column and adding to the value…
Detailed Observation report (PAYB300DET) showing incorrect totalsDetailed observation report is not displaying the year to date values. Only showing totals relating to the current period.
Figures missing on CSO EHECS ReturnThe EHECS Return has been generated, but the figures are outputting as zero, with total hours paid for both full-time and part-time employees.
Back Office: Generate a P32 report Back OfficeSteps to generate a P32 report.
Error: 'Unable to Run Report'When trying to run a report within a CoreHR module, the following error appears. Users have a problem running reports which keep hanging.
Portal: Payslip messages for pension and from employerSteps to enter or update messages showing in portal payslips.
Back Office: Payslip messages for pension and from employerSteps to enter or update messages showing in portal payslips.
Insight: Report taking a long time to run and generateReporting issues such as slow report generation or report timeout errors.
Remove a pay code from a payslipPay codes set up in CorePay but only relevant to CoreTime can be hidden from the payslip in Back Office.
Upload payslip messageSteps to efficiently add individual messages to employees' payslips without manually updating each employee's record, including whether messages can be uploaded directly through the system.
Error: 'Could not find a minimum/living or apprentice hourly rate set up'When generating the minimum or living wage exception report, the following error appears: Could not find a minimum/living or apprentice hourly rate set up.
What is an iCue?Guidelines for an iCue.
Control report payb141 not balancing to detailed amendments report payb143Control report has figures in the amendments column. The amendments report shows figures for employee but they are a leaver and their last payslip was last year, they should have…
Payslip does not show hours worked and ratesEmployee payslips in Portal currently display only gross pay, without showing hours worked or pay rates.
Payslip display issue in Portal following manual payment cancellationIf an employee's payment is canceled and a manual payment is issued to record the correct pay, which payslip will the employee view in Portal: the original or the manual…
The minimum wage report (NMW) is not looking at the substantial posts actual hoursThe minimum wage report (NMW) is calculating an incorrect hourly rate for the substantial posts actual hours.
Copy payslip address is showing an old addressAn employee's payslip (PAY375H) displays an old address despite the new address details being recorded and visible on the View Employee Details and Maintain Employee Details screen.
Employees cannot see Portal payslipEmployees cannot see Portal payslip, the following error appears: 'Oops, something has gone wrong. no employee mapping found, further details in debug logs, contact your system administrator'
Display a PPS number on a payslipSteps to add key identifiers to a payslip, such as PPS number, company name, company registration number and employee number.
Error: '403/200'When trying to access a payslip on the Native App, the following error appears on the application: Error 403/200.
Gross to nett report blank after generating the validation jobRecords can be viewed on the gross to nett output screen but the report generated is blank.
Add Employer NI contribution to payslipSteps to to display employer National Insurance contributions on the Portal payslip and how to add the Employer NI Paid to Date field.
P60 not visible for leaversLeavers employed at year end cannot access their P60s.
Re-joiner not listed on the Payroll Exceptions reportReason why the re-joiner is not listed on the Payroll Exceptions report.
Location description not populatingThe location description is not displaying on the Payroll Dashboard or when creating an insight report that requires payroll locations information.
Portal: Where to find Net Pay and Deduction Orders report (Pay395)Steps on how to access the Net Pay and Deduction Orders report (Pay395) in Portal.
Review payroll messagesView and action payroll messages when processing your payroll.
Produce a monthly workplace pension schedule reportSteps to generate a monthly workplace pension schedule report using either the Payroll Dashboard or Insight.
Employee's home address not appearing on payslipsSteps to display an employee's home address on a payslip which is visible on the View Employee Details and Personnel Profile screens in Back Office.
Download all pay codesSteps on how to generate and download a complete list of your pay codes using the Paycode report.
Update Key Obeservation messagesChange the limit for observation messages for Nett Pay, Gross Pay or Hours - XXXX exceeds paygroup limit of XXXX.
Guidance on reporting taxable payrolled benefits in the FPS fileGuidelines on whether taxable payroll benefits should be included in the pay after Statutory Deductions column on the Full Payment Submission(FPS) file and the relevant elements of pay that need…