If the pay date on an online payslip appears as the day before the actual payment date, it can be due to the following reasons below.
Below, we outline two possible causes as to why the online payslip shows a pay date earlier than the actual payment date and how to update the pay date for the current month’s payslips.
SEPA now requires the processing date to be used for the bank file.
Previously, the day before the processing date was entered in the bank file, which required adding a day for the payslip.
To address this change, follow the steps in the relevant section below.
Portal
Click Settings then click Pay Groups.
From the Pay Group Code drop-down menu, select the relevant pay group code.
Double-click Next Page then select the ESS offset check box.
Change the value to 0 to prevent any days from being added or removed from the date entered for the paypath processing date.
Click Save.
Back Office
Click CorePay, then click Reference.
Click Pay Group.
On the third page, select the ESS offset check box.
Change the value to 0 to stop any days from being added or removed from the date entered for the paypath processing date.
Click Save.
Notes for screen changes
If the 'ESS Date Paid Offset' is left blank on the pay group, the date will default to the paypath processing date +1.
If you want the date on portal to match the exact paypath processing date, enter 0 on the pay group as described above before running the complete update. (If you enter this after running the complete update, it will not take effect until the next complete update job is executed).
This solution will only apply going forward, so always check the ESS days before the complete update. To update the pay date on payslips for a closed period, please raise a new case online referencing the title of this article and include details of the affected pay group(s) and payroll period(s).
Incorrect payment dates were entered during the complete update job.
To resolve this issue, support will need to run some scripts on the database. Please raise a new case online and reference the title of this article, and include the following details.
Pay group affected.
Payroll period(s) affected.
📌Note: The bank file needs to be created before releasing payslips.