If you encounter an error while running the observation report or viewing the gross to net observation report that prevents an employee from being paid, it's likely due to an incorrect process in People Management.
To resolve this, follow the steps below in portal.
Check Awaiting Approval screen
Check that the employee is showing on the Awaiting Approval screen in portal. To do this, follow the steps below.
Click Manage Payroll.
Highlight the relevant pay group then click the Inputs tab.
Click Approvals then click Rejoiners.
For the relevant employee, click Join.
Review the details and click Save.
Check the salary approvals screen
If the employee still does not appear on the Awaiting Approval screen, review the following:
Check the Salary Approvals screen. To do this, follow the steps below in portal
From the dashboard menu, select People Management.
Click Command Centre then click Salary Approvals.
Check all pending salaries are either approved or rejected. Any outstanding salaries will not be processed.
Confirm that the rejoin date falls within the current period or a prior period. If the date is in a future period, the employee will not appear in the Payroll Dashboard until their rejoin period is reached.