If you encounter an error while running the observation report, it may be due to one of the following reasons.
We have compiled a list of possible causes for the error message along with steps to resolve each issue.
Incorrect position
The error may arise if the timesheet from CoreTime contains an incorrect position or point.
To resolve this, follow the steps in Back Office.
Click CorePay then click Input.
Click Timesheets then click Maintain Timesheets.
In the Employee field, query the relevant employee.
In the Position and/or Point field, enter the correct details.
To save changes, click Save.
Re-run the Generate Salaries and Allowances job.
⚠️Important: You might need to run the reverse timesheet confirm job before making this amendment.
Change in employee appointment
If there has been a change in the employee's appointment, it could affect their position or point.
To resolve this, check the following:
Review the employee's appointment history to ensure any recent changes are correct.
If you find an error, you'll need to enter a salary amendment to correct the appointment details.
Once approved, re-run the Generate Salaries & Allowances job.
Transaction date
The transaction date on the timesheet may not fall within the employee's appointment start and end dates.
To resolve this, follow the steps below in Back Office.
Click CorePay then click Input.
Click Timesheets then click Maintain Timesheets.
In the Employee field, query the relevant employee.
Check the transaction date falls within the employee's appointment start and end dates, and make any necessary amendments.
🤓Tip: For example, if an employee is leaving mid-period, check the transaction date is less than or equal to their leaving date.
Click Save.
Re-run the Generate Salaries and Allowances job.
⚠️Important: You might need to run the reverse timesheet confirm job before making this amendment.