If an employee is unable to view their payslips on the following screens in the portal:
Under Tax Detail: Error - No Tax Details Available
Under My Payslips: Error - No Payslips to display
There are two possible reasons for this issue. We have compiled a list of potential causes and how to resolve each of them.
Incorrect personnel number
The employee may have an incorrect personnel number linked to their portal username.
To resolve this run an integrity test. To do this, follow the steps below in portal.
From the dashboard menu, select Security Dashboard.
Click User Management then in the search field, search for the relevant employee.
Click the three-dot icon then click Integrity Test.
If there are no errors after running the integrity test, please raise a new case online, referencing the title of this article and including the affected employee number.
Incorrect pay method
The employee may be set up with a pay method CH that does not allow payslips to be output to the portal.
To update the employee pay method, follow the steps in the relevant section.
📌Note: This will ensure future payslips are output to the portal.
Portal
From the dashboard menu, select People management.
Click Dashboard then beside employees, click VIEW.
In the Search field, search for the employee, then click VIEW.
Click Actions then click Personnel Profile.
Click Bank Details then beside the relevant Account type, click UPDATE.
From the Pay Method drop-down menu, select the relevant pay method.
Click SAVE.
Back office
Click CorePersonnel then click Maintenance.
Click Personal Profile then in the employee field, search for the relevant employee.
From the Select Detail list, select Payment Method
Update the payment method. This will allow future payslips to output to portal.
If you require historical payslips to be available on the portal, our support team will need to assist with this. Please raise a new case online and reference the title of this article and include details and the employee affected.