If you're processing the observation report or viewing the gross to nett and you encounter the following validation exception error message for a new starter, it may be due to one of the following reasons.
We have compiled a list of possible causes for this error message, along with steps to resolve them.
Employee's post
The employee's post starts after the transaction date on the timesheet.
To resolve this, follow the steps below.
Check the start date of the employee's post.
Check the transaction date of the timesheet for the pay code.
The employee's post starts after the timesheet transaction date, so no appointment is attached to the timesheet.
No appointment
For the appointment ID returned in error, no appointment exists.
To resolve this, our support team needs to check if there is an appointment mismatch. Please raise a new case online, referencing this article's title and include the following details:
Details of the affected employee.
Affected pay code