If the above error message appears when running the P32 report in back office, it is because the user doesn't have access to the relevant pay group. To run the report, the user needs to have access to the relevant pay group.
If the user has access to the relevant pay group but cannot run the P32 report, please raise a new case online and reference this article title. When doing so, include the following details:
Include two screenshots: One showing the details entered to run the P32 report and the other displaying the error message. entered
Username of the user logging into back office.