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Payslip display issue in Portal following manual payment cancellation

If an employee's payment is canceled and a manual payment is issued to record the correct pay, which payslip will the employee view in Portal: the original or the manual one.

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Written by Onyema Onyejekwe
Updated over 2 months ago

The employee's payslip in the Portal pulls data from the View Payment Details screen for each pay period to determine what appears online.

If older payment details remain on that screen and the pay method is set to PP or CH, the system will display the original payslip to the employee.

To view the canceled payment payslip, follow the steps below in Portal.

  1. Click Manage Payroll then highlight the relevant pay group, click Outputs.

  2. Click Print Payslips then enable the Select Specific Employee toggle.

  3. In the Search Name field, search for the employee number.

  4. Click Add (Repeat for each employee) then enable Copy Payslip.

  5. Select Copy Payslip Period.

    πŸ“ŒNote: You can search for the actual payroll period, but it will display as the Financial Period. For example, Period 202417 will be shown as Tax Period 202404.

  6. If a payment is canceled during that period, the Cancel Payment toggle will appear and can be enabled.

  7. Complete all additional details then to send to the Report Centre, click Print Payslip.

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