Payroll messages provide you with detailed information to help identify and resolve potential errors before the period is closed. Messages will automatically generate a different stages of the payroll process with most generating after the Payroll Validation task has been run.
To learn how to review and action payroll messages when processing your payroll, watch the video or follow the steps below:
Click the Manage Payroll then highlight the relevant pay group.
Click the Payroll Checking tab then click Payroll Messages.
Select a message to view the affected employees.
If no action is required to fix a message, click the three dot icon.
Click Dismiss All.
If action is required, to open OneView for that employee and make the required changes, click View.
📌Note: The actions required will depend on the message.
Return to the Payroll Messages screen using the breadcrumb.
Click the three-dot icon then click Reprocess.
This will update the status of the message and flag employees as having unprocessed changes.
Re-run the relevant payroll task then review the payroll message status:
Resolved: the action taken worked and no further action is needed.
Unresolved: further action needed.
For further guidance, check the Enhanced Payroll Messaging and Unprocessed Employees user guide.