Correcting errors
Correct mistakes in your payroll
By Onyema and 1 other2 authors40 articles
- Cancel a paymentSteps to cancel a payment after closing the pay period.
- Unable to view Cancel Payment screenSteps to add the Cancel Payment (Legacy) screen in portal.
- Criteria for a priority 1 caseHow to identify and log a Priority 1 (P1) case and what types of issues fall under this category
- Refund PRSI / NI for current tax yearSteps to process a PRSI/NI refund when an employee was assigned an incorrect PRSI/NI class for certain weeks, periods, or years.
- Error : 'Employee Has No Effective Position/Point On Position_History'The observation report shows the following error for a new employee.
- Error: 'No records on the View Gross to Nett screen after validation'When generating a validation job (PAY140) the following error appears.
- Delete timesheet entered in the incorrect periodA timesheet was entered for an employee but it went into the incorrect payroll period and needs to be deleted.
- Current period or one view displaying incorrect rate for an employeeThe current period or one view shows an incorrect employee rate on the Payroll dashboard.
- Statutory type not appearing for selection in absence pay parameters absence typesStatutory type not appearing for selection in Absence Pay Parameters, Absence types.
- Nett pay figure in the final gross to nett report and payroll controls report do not match the detailed observation reportThe net pay figure presented in the final gross-to-net report and the payroll controls report does not align.
- Manager appearing for selection in ESS timesheet for work group they no longer have access toReason why the manager is still appearing as an option in the ESS timesheet for a work group they no longer have access to.
- Allowance pay code calculating incorrect percentage and duplicating elements in HR linked detailsGuidelines on why the allowance pay code is calculating a percentage allowance multiple times the expected value.
- Multiple concurrent student loansGuidance for employees who have multiple active student Loans under UK jurisdiction and are unsure how to manage deductions.
- Car benefit details not showing on FPS when not using the Car Admin CentreNo Benefits in Kind (BIK) car details showing on Full Payment Submission (FPS) when not using the Car Admin Centre in portal.
- Error: '** Pay Code: XXXX No Position/Point for Additional Post ID XXXX**'When a change is made to an employee's record on the View Gross to Net screen, the following error appears.
- Error: 'Invalid content found at element LeavingDate'HMRC have rejected the Full Payment Submission(FPS) due to the error message
- Employee NI Letter showing incorrectlyAn employee's NI letter is showing incorrectly and is not calculating as expected.
- Error: 'An error has occurred, please try again. If the issue persists please contact support...'When retrieving new employee RPNs or tax certs, the following error appears.
- Cannot run the payment element listing by pay group reportThe payment listing by pay group report is not generating for all users, all other reports are generating as normal.
- Error: 'Employee has No Associated Timesheet Entries'When running the observation report for employees not fully dormant on the system, the following error appears.
- Error : 'Unable to insert new position rates into CorePay...., ORA-06502: PL/SQL: numeric or value error'When loading new position rates, the following error appears.
- Error: The submission of this document has failed due to departmental specific business logic in the Body tag. Value "[-]" doesn't have the correct format.When submitting the full payment submission(FPS), the following error appears.
- Error: '...invalid bank sort code.'When trying to change an employee's banking details on the Payment Detail screen, the following error appears.
- Delete a position rate or scale for a position rateSteps to delete a position rate or scale for a position rate.
- Error: 'SERVER ERROR 0: COMMUNICATION FAILURE'In the Payslip History screen, the following error appears.
- Error: 'At least one of [EMPLOYEE], [COMPRESSEDPART] or [FINALSUBMISSION] must be submitted, error code 7877'When submitting the full payment submission(FPS) file, the following error appears: At least one of [EMPLOYEE], [COMPRESSEDPART] or [FINALSUBMISSION] must be submitted, error code 7877.
- Error: 'Update may not be confirmed at this stage - check dates'When running the Complete Update job, the following error appears: Update may not be confirmed at this stage - Check Dates
- Complete post payroll correctionsCancel a payment and issue new a manual payment.
- Check if an employee is receipt of SPCGuidelines on checking if an employee receives State Pension Contributory (SPC).
- Offset absence pay code in payrollSteps on how to resolve the absence pay code not offsetting in payroll.
- Employer PAYE reference or accounts office reference is incorrectReal time information (RTI) submissions, such as the Full Payment Submission (FPS) or Employer Payment Summary (EPS) files are rejected because the PAYE Reference or Accounts Office Reference are incorrect,…
- Full payment submission file generated in error for a payroll period already submittedSteps to remove an incorrectly generated full payment submission(FPS) file for a payroll period that has already been processed.
- Error: 'Pay Code : XXXX No Effective Position/Point (DD-MON-YYYY)An employee is not receiving payment, the timesheet's transaction date precedes the salary's effective date recorded in the position history table, displaying the following error in Back Office, the PAY140…
- No pay or gross to nett generating on validation for employeeThe validation report is not showing the no pay or gross-to-net amounts for the employee.
- Enhanced holiday is not reducing the balance on employeesEnhanced holiday is not deducting from employees' balances.
- Error: 'Unable to update HR_PERSON_ESS_PARAMETER ORA-06502 numeric or value error...'When viewing an employee on the Change Employee Reference screen the following error appears: character string buffer too small ORA 06512 at COREHR.PY_CHANGE_EMPLOYEE_REFERENCE line 48 ORA-00001 unique cons
- Previous year FPS only including figures from the cancel/manual payment completed in current tax yearReason why previous year FPS only includes figures from the cancel or manual payments completed in current tax year.
- Error: 'LEL must be entered'When issuing a manual payment in portal, the following error appears: LEL must be entered.
- Escalate a support caseSteps to escalate a support case.
- Correction to Irish Auto Enrolment deductions where duplicate AEPN records existAn overview of a fix applied to Auto Enrolment employee matching for the 2026/27 tax year. We've identified and resolved an issue affecting employees who have two active AEPN records…