If you attempt to change an employee's banking details on the Payment Detail screen and the following error appears, it is because there is no sort code recorded for an employee.
To set up a new sort code details, follow the steps in the relevant section below.
Portal
Click Settings then under Banking, click Bank Details.
Click Sort Code tab then click ADD SORT CODE.
Enter the required BIC/Sort Code details.
Click OK.
If the bank details need to be cleared for an employee, this will require our support team. Please raise a new case online referencing the title of this article and include details of the affected employee.
Back Office
Click CorePay then click Reference.
Click Bank Details then in the Type list of values, select Sort Code
Enter the required sort code details for the new bank.
Click the save
icon.
OR
Click CorePersonnel then click Reference.
Click Reference A-C then click Bank Sort Code.
In the Type list of values, select Sort code.
Enter the sort code details for the new bank.
Click Save.