If you encounter the above error message when trying to view employee details, this is because the background tables aren't populating as expected. This occurs because the job appears to have stopped during the process, leading to the CorePay tables being populated against the new employee number and the CorePersonnel tables still being populated against the old employee number.
To resolve this issue, support will need to run a script. Please raise a new case online referencing the title of this article. Include the following details:
A screenshot of the error.
The current employee number.
The new employee number
The change ID logfile (the path to this can be found in the file location section of the Change Employee Reference screen).