If the absence pay code is not being offset correctly in payroll, this often occurs due to a misconfiguration in the absence rule. This causes the absence pay code not to offset properly in payroll.
To resolve this, review the relevant absence rule for the affected employee to ensure the pay code and entitlements are properly set. To do this, follow the steps below.
Click Settings then under Absence Configuration, click Absence Pay Parameters.
From the Select Detail dropdown menu, select Absence Rules.
Highlight the relevant rule, then click the three-dot icon.
Click Pay Codes then check that the correct pay code is added. If not, click Add.
Fill the following fields:
Pay Code
Enable either the Effect Ent. on Rest Day or Value on Rest Day.
Click Save.
Highlight the relevant rule, then click the three-dot icon.
Click Entitlements then check there is an entitlement row covering the Employee Service Range and Benefit Range required.
If the entitlements are missing, click Add.
Complete the required fields then click Save.