If an error appears when a change is made to an employee's record on the View Gross to Net screen, there are various reasons why this might occur.
We've compiled a list of steps that can be applied to resolve this issue.
To do this, follow the steps below in back office.
No row on NON_TIMESHEET
If there is no row on NON_TIMESHEET for the employee's new appointment, this is likely a process-related issue.
You may have missed a step when processing the employee's salary amendment in CorePersonnel.
To resolve this, record the salary amendment again with the same details.
Incorrect TRANS_DATE
The TRANS_DATE on the timesheet is incorrect for the appointment or salary pay code start date.
To resolve this, check the TRANS_DATE on the timesheet is not before the appointment start date (pay attention to the year).
Incorrect appointment ID
Timesheets are loaded via the external timesheet take-on job with the wrong appointment ID.
To resolve this, check the appointment ID loaded for the employee. If the appointment ID is incorrect, reverse external timesheet takeon.
After reversing, reload the correct details and run the validation job again.
Timing issue
If the validation job has not been re-run (or failed) since making changes to the employee's appointment.
To resolve this, re-run the validation (PAY140) job. If the error persists, retrieve the PAY140.trc file.
To do this, check how to retrieve a log file, then raise a new case online, referencing this article's title and include a copy of thePAY140.trc log file.
Error in employment end date
If the employee was incorrectly ended before importing timesheets from CoreTime, and no appointment was on the timesheets.
To resolve this, retrieve the PAY140.trc file. To do this, check how to retrieve a log file, then raise a new case online, referencing this article's title and include a copy of the PAY140.trc log file.
Mismatch between dates on pers_post_substantive and appointment
If the start date on pers_post_substantive for the current appointment does not align with the appointment start date.
To resolve this, retrieve the PAY140.trc file. To do this, check how to retrieve a log file, then raise a new case online, referencing this article's title and include a copy of the PAY140.trc log file.