If a portal user generates a FPS file, also known as a RTI (Real Time Information) file, by selecting the wrong payroll period or by being unaware that the FPS file has already been sent, it is important to remove the newly generated file. Transmitting this additional live file can result in the duplication of pay values with HMRC.
To remove the duplicate file from the system and prevent resubmission, follow the steps below.
📌Note: Test Mode will only validate the data; it does not transfer any information.
Confirm that the original FPS file was sent and accepted by HMRC.
Recreate the incorrect FPS file in Test Mode. This will overwrite the duplicate live submission.
The test file can then be transferred on screen.
If the above steps do not resolve the issue, please raise a new case online and reference this article's title. When doing so, include the following details:
Pay group
Payroll period
Attach the HMRC confirmation.