If the payment listing by pay group report does not generate for all employees, it may be due to the pay element listing report containing a large number of records, which can cause issues during export.
In some cases, users may see the option to run the report, but nothing happens when they do, and no report appears in the Report Centre. To resolve this issue, you need to modify the report configuration to break it down into smaller reports, allowing it to generate successfully. The superuser can make this configuration change.
To implement this change, follow the steps below in the portal.
From the dashboard menu, click Administrator Dashboard.
Click Site Manager then click Admin Settings.
In the Search field, search for the parameter cp_javascript_reportsmax.
Click Edit then enter the value 1200.
Click OK then generate the report again.