Cancelling a payment is necessary when a payment has been made in error, contains incorrect details, or needs to be stopped before processing.
To access the Cancel Payment (Legacy) screen, you need to enable the menu option to cancel payments after a payment period has been closed.
To do this, follow the steps below in portal.
From the dashboard menu, select Security Dashboard.
Click Menu Profiles.
In the search field, search for the menu profile COREPAY.
Click the three- dot icon then select Manage Menu Options.
In the search field, search for the following menu option
ADVANCED UPDATE FEATURES - CANCEL PAYMENT
ADV_UPD_MENU.PAY330
Set the menu option to Active.