If the net pay figure shown in the final gross-to-net report and the payroll controls report does not match the figures given in the detailed observation report, it is because of the manual timesheets are being added for pension pay codes.
Always process pension adjustments using the "Adjust Normal Amount" section in an employee's Pension record within the Payroll Dashboard. Avoid using manual Timesheets to process pension adjustments, as this can lead to inaccuracies in reporting.
If you haven’t run the Payroll Update job, check manual Timesheets in the "Timesheets Current Period" tab of the employee's record in the Payroll Dashboard. After running the Payroll Update job, you can find manual Timesheets in the "Payslip History" section of the employee's record in the Payroll Dashboard.
To resolve, assuming the payroll is complete, cancel and issue a manual payment using the link below to correct the payment for that run. Please refer to the following articles:
If the payroll team has made an error in employee payment, you will need to manage the adjustment to their nett pay outside of the payroll run.
If the payroll process is not complete, delete the Pension timesheet and enter the Pension Adjustment by following the steps in Additional Pension Contributions.
If you have checked for pension adjustments and cannot determine the cause of the difference in nett pay in the reports, please raise a new case online and reference this article title. When doing so, include the following
Pay Group
Payroll Period
Attach copies of the relevant reports.
Confirm the details of the issue, for example the nett pay values in the reports and a comment that they do not match.
Please let us know a reasonable deadline date.