If you receive an error message when attempting to retrieve new employee Revenue Payroll Notifications (RPNs) or tax certs, it may be due to an expired ROS certificate.
To resolve this issue, check the validity of your ROS certificate. For more information, refer to our guide on managing ROS certificates.
If your ROS certificate is valid and the problem continues, please raise a new case online. In your case, reference the title of this article and include the following details:
Does the issue only affect the retrieval of new employee RPNs?
Are you able to retrieve RPNs for existing employees without any problems?
Please attach a list of the names of the new employees.