Cancelling a payment is necessary when a payment has been made in error, contains incorrect details, or needs to be stopped before processing.
To cancel a payment after you've closed the payment period, you need to make adjustments on the Cancel Payment screen in portal.
📌Note: This cancels the entire payment for the period. You currently can't cancel single payments for past periods.
To cancel a payment, follow the steps below in portal.
⚠️Important: To grant a user access to the Cancel Payment (Legacy) screen in portal, you need to enable the following menu option.
Click Manage Payroll then, under the relevant pay group, select Inputs.
Click General then select Cancel Payment (Legacy).
Enter the relevant employee number, payroll period and pay group.
If relevant, turn on the Previous Employment toggle then select the run number:
Normal payroll run: 0
The first supplementary payroll run: 1
The second supplementary payroll run: 2
To cancel the payment, click OK.
Once you've done this, a contra entry appears on the employee's payment history nullifying the original payment.
If the cancelled payment was for the current tax year, the contra entry is automatically reported on the next FPS. If it's for a previous tax year, to notify HMRC of the change, you need to run an EYU or a previous year FPS.
View cancelled payment
To view the canceled payment payslip, follow the steps below in Portal.
Click Manage Payroll then click Outputs.
Click Print Payslips then enable Specific Employee.
On the left side of the screen, search for the employee number.
Click Add then enable Copy Payslip.
Select Payslip Period then repeat for each employee.
📌Note: You can search for the actual payroll period, but it will display as the financial period. For example, Period 202417 will be shown as tax period 202404
If a payment is cancelled during that period, turn on Cancel Payment toggle.
Complete all additional details.
To send to the report centre, click Print Payslip.