If a validation report doesn't display the no pay or gross-to-net amounts for an employee, it is due to a Direct Earnings Attachment (DEA) assigned to that employee.
When the employee has reduced earnings or is receiving only statutory pay, this can result in a negative net amount for the DEA calculation. There is no corresponding negative value line in the DEA scales to accommodate this situation.
To resolve this issue, verify if the employee has a DEA attached and ensure that the DEA contains the appropriate line for negative values.
To do this, follow the steps below in Portal.
Click Settings then under Codes, click Pay Code (Classic).
From the Pay Code drop-down menu, select DEA Paycode.
Click the Deductions tab then under Court Order/AEO's enable Nett Earnings.
Click Save.
Click the Deductions tab then click Scales.
From the Pay Code drop-down menu, select DEA Paycode.
Click Add then enter a negative value line (i.e. -9999 to 0) for both the weekly and monthly column.
Click Save.
Return to Pay Code (Classic) then disable Nett Earnings.
Click Save.