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Error: 'RPN Response file has not been retrieved, response phrase is: No phrase, please check report for validation errors.'

When retrieving an RPN for an employee, the following error appears.

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Written by Onyema Onyejekwe
Updated over 2 months ago

If you receive an error message while retrieving an RPN for an employee, it indicates that you may not be following the correct procedure.

For instance, if the employee is not a rejoiner but you use the rejoiner process to retrieve the RPN, you will encounter an error.

To resolve this issue, make sure you select the appropriate option when retrieving the RPN.

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