If you encounter the above error message while trying to upload employee RPNs, it means that there are payroll jobs currently in progress. You need to complete or clear any running payroll jobs that may have failed or become stuck.
To resolve this issue, check for any active payroll jobs across all pay groups within the selected company. Make sure to wait for these jobs to finish before attempting to upload employee RPNs.
📌Note: RPNs are usually downloaded at the company level, so it is essential to verify that no jobs are running for any pay groups within that company.
If you confirm that no jobs are running but still see the error message, please raise a new case online and reference this article title.. When doing so, include the following information:
A screenshot of the error message.
The name of the pay group and company for which you tried to download RPNs.