If you need to provide an admin user( PORTALADM) with access to a pay group, you can do this via Portal.
To do this, follow the steps below.
Click Settings then click Pay Groups Access.
Click Add Pay Group Access.
Enter the correct name and employee number then select the relevant pay groups.
Click OK.
If the issue still persists, our support team will need to run an update. To do this, connect with our support team referencing this article's title.
Additional Tips
Ensure that the user logs out and logs back in after any changes to permissions or Pay Group access.
Verify that the Pay Group itself is correctly configured in the system.