A pay group is used to categorise employees with the same pay frequency. All employees within a pay group are processed together for payments.
If you're unable to view a pay group or an employee in a pay group, you need to grant pay group access to view specific pay groups and employees.
If an access denied message appears after granting access, please contact the superuser at your organisation to check that you have the relevant permission to access that pay group.
📌Note: Our support team will not be able to assign you access; however, your superuser will need to assign the necessary menu profile to your account.
Access rights
⚠️Important: To provide the user pay group access to both Portal and Back Office accounts, grant access in Back Office. The Portal only updates Portal accounts.
To grant pay group user access, watch the instructional video or follow the steps outlined below.
Click Settings then click Pay Groups Access.
Click Add Pay Group Access.
Enter the correct name and employee number.
Select the relevant pay groups, then click OK.