If you run a validation for a pay group and encounter the error message above, it can be due to one of the following reasons.
We’ve compiled a list of possible reasons why this error occurs and how to resolve them.
Enable Confirm toggle
The Confirm toggle might be disabled in portal. You need to enable it once you receive the email confirmation from HMRC.
To do this, follow the steps below.
Click the Manage Payroll tab then highlight the relevant pay group.
Click the Outputs tab then click RTI.
Highlight the relevant File Type then turn on the Confirmed toggle.
Update indicators
The background indicators need updating. To resolve this, please raise a case online with our support team and provide the following details.
Pay group
Payroll period
HMRC confirmation