If an employee is expected to receive occupational absence pay based on their length of service but is not receiving it, several reasons may be responsible.
To help you resolve this issue, we've compiled a few steps to check.
Check employee's entitlements
To verify the employee's entitlements, follow the steps below in Portal.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click Absence Summary.
Click the Information Per Absence Type tab.
From the Absence Type dropdown menu, select the relevant absence type.
If the entitlement appears incorrect on this screen, ensure that the employee is assigned to the correct sickness category code and that the entitlements are configured properly in your settings.
If the employee is on the correct sickness category code and the entitlements are set up correctly but the issue still persists, please raise a new case online. Reference the title of this article and include the following details:
Employee reference
Absence start and end dates
Absence pay code
Entitlements currently being applied.
Details of the entitlements you expect to be applied.