If an employee’s absence recorded in WFM does not result in a salary offset after running the Future Calculation of Hours, Generate Salaries, and completing a full validation for the pay group, you may need to assign a valid Sickness Category to the employee.
This issue often occurs when the employee lacks a default sickness category. Without it, no sickness rule applies, and the system does not offset the salary.
To assign a sickness category, follow the steps below in Portal.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click Sundry Profile.
In the Sickness Category field, set a default absence category code.
Click Save.
Re-run the Validation job.