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GL Report cancel and manual payment values are not showing

The General Ledger report doesn't appear to have the values from a cancelled and manual payment.

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Written by Onyema Onyejekwe
Updated over 3 months ago

If you're running a GL report and the cancel and manual payment values are missing, it's because the corrected values should appear in the period when the cancellation and manual payment were made.

For example, if you cancel a payment for period 202308 in period 202330, it should reflect in the journal for period 202330.

If the values still do not appear, check that the Generate GL for Supplementary Run toggle is disabled. To do this, follow the steps below.

  1. Click Settings then under General Ledger Costing, click General Rules & Settings.

  2. From the Select Detail dropdown menu, select Parameter Settings.

  3. Check that the Generate GL for Supplementary Run toggle is turned off.

  4. Click Save then re-run your General Ledger report.

The values will appear on the General Ledger.

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