If the GL file does not balance with the payroll control totals report after cancellations have been made for several employees, it is likely due to a timing issue. Specifically, a cancellation payment may have been applied before the GL was run.
When a payroll period concludes, the payroll control reports display the total values for each employee for that entire period. If a cancellation occurs afterward, these payroll control reports do not update to reflect that cancellation. The complete update report (PAY355) shows the totals for all employees processed up to that point.
Subsequent cancellations do not affect the payroll controls since they occur after the reports were generated. A cancellation payment does update the employee's history in Back Office as follows:
Click on CorePay, then click Enquiry.
Click View History Details then check the employee's cumulative details.
The GL is generated from the data in the View History Details screen. If the GL is run after a cancellation, it will accurately reflect these changes.
However, if the GL was generated after the complete update but before the cancellation was recorded, the reports would balance.
📌Note: It is not possible to modify the payroll reports once the payroll process has been completed. Therefore, manual adjustments should be made to the control totals to account for any cancellations or manual payments entered.