The incorrect display of SSP on employee payslips without corresponding absence records results from data synchronization issues between the Payroll system and WFM. A manual entry with a value may have been added to the SSP tab for the employee in the Payroll Dashboard.
To resolve this issue, follow the steps below.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click the Pension tab.
Highlight the relevant pension code then click the three-dot icon.
Click Edit then click the SSP tab.
Amend or delete any incorrect entries listed here.
If the payroll has closed, adjust the payment with a manual timesheet.