If an employee has changed their entitlement band and the sickness pay is not being processed, or if the employee is now eligible for occupational payment but is not receiving it due to the number of historic sickness days, this issue stems from a configuration problem on the Absence Pay Parameters screen.
To resolve this issue, check the configuration of the sickness rule under the Use Payment Multiplier to Get Taken field. To do this, follow the steps below in Portal.
Click Settings then under Absence Configuration, click Absence Pay Parameters.
From the Company Code drop-down menu, select the required company.
From the Select Detail box, click Absence Rules.
Beside the relevant absence rule required, click the three dot icon then click More.
📌Note: If the field below is blank, the system counts all sickness days regardless of the pay multiplier.
From the Use Payment Multiplier to get Taken, drop- down menu, select Match Against Range Multiplier.
Click Save.