When a user enters an IBAN for an employee and then tabs out of the field, the following error message appears because the combination of the bank country code has not been properly set up.
For instance, if you have a Jersey BIC and a GB country code combination, ensure that the BIC country code for Jersey is correctly configured in CorePay alongside the corresponding IBAN country code.
To resolve this, follow the steps below in Back Office.
Click CorePay then click Reference.
Click Bank Details then from the Select Detail dropdown menu, select Bank Identifier.
Add in the BIC and IBAN country code combination for the bank.
Click the save
icon.