If you need to provide an admin user( PORTALADM) with access to a pay group, you can do this via Portal.
To do this, follow the steps below.
Click Settings then click Pay Groups Access.
Click Add Pay Group Access.
Enter the correct name and employee number then select the relevant pay groups.
Click OK.
If the issue still persists, our support team will run an update. Please raise a new case online, referencing this article's title.