If you have generated the PAYE Modernisation (PMOD) file to transfer to Revenue and the transfer has failed, check your notification bell on the Payroll Dashboard for messages such as "Transfer Submission File Loaded Successfully."
Next, go to the Report Centre in Portal to review the generated files for any listed exceptions. If you find any exception files, open them and resolve the listed issues.
Additionally, verify the status of your PMOD certificate to ensure it is valid and not expired, as this can also cause submission transfer errors.
Renewing Your PMOD Certificate
To resolve certificate-related issues, follow these steps in the Revenue website.
Verify certificate expiration: Determine if the PMOD certificate used for Revenue submissions has expired.
Download the latest certificate: Use an account with appropriate access to obtain the latest PMOD certificate from the Revenue Online Service (ROS).
Upload certificate to PeopleXD: Update PeopleXD by adding the new certificate.
Once you have addressed the exceptions, regenerate the file and attempt the transfer again.
If the payroll period has already closed, our support team will need to run updates. Please raise a new case online, referencing the title of this article, and include the following details:
Attach the submission files created in the Report Centre.
Specify the affected pay group.
Describe the corrections you have made.