If you encounter an error message while processing a timesheet through the Amend Timesheets screen, it means the specified project does not align with the designated cost center.
We have compiled a list of possible causes for the error message, along with steps to resolve each issue.
Incomplete scheduled job
The project code and cost centre are mapped in Agresso, but the scheduled job did not complete successfully overnight.
To resolve this issue, follow these steps in the back office.
Re-run the API on-demand job manually.
If the project code and cost centre are correctly mapped in Agresso, you should be able to enter the required timesheet once the job completes.
Click CorePersonnel then click Maintenance.
Click HR Interface then click API Interface Run/Enquiry.
Click Start Interface.
🤓Tip: This job can take up to 30 minutes to complete.
If the job has been manually re-run and you still face issues, please raise a new case online and reference the title of this article. Include details of what you've attempted so far.
Project code and cost centre mapping
The project code and cost centre are not mapped in Agresso.
Ask your Agresso administrator to confirm that the project code and cost centre are correctly mapped in the interface file.
System configuration
There is a system configuration problem.
Our support team may need to run scripts on the database to resolve the issue. Please raise a new case online and reference the title of this article. Include the following details:
Employee details
Cost centres and project codes to be assigned.
Incorrect cost centre/project code
Either the cost centre or the project code is incorrect. To resolve this, check if you are using the correct project code and cost centre on the timesheet.
If they are correct and properly mapped in Agresso, compare them with another similar employee's records.
If the other employee's timesheet works, it may indicate that the employee experiencing the issue has an incorrect project code or cost centre on their record.