If an employee is receiving an incorrect nett value payment, you need to run the following test to confirm if the system is calculating the incorrect amount.
To do this, follow the steps below in Back Office.
Remove the grossed up timesheet using the Maintain Timesheet screen.
Re-run the validation job.
Click CorePay then click Input.
Click View Gross To Nett Output.
In the Pay Group field, to select a pay group, click the list
icon.
Note the normal nett without grossing up.
Re-enter into the grossed up Timesheet
Re-run the validation.
Check the value of the nett pay after grossing up.
🤓Tip: The grossing up occurs in the validation job.
Subtract the normal nett (without grossing up) from the nett pay value after grossing up.
🤓Tip: The difference should be the same as the grossed up amount.
📌Note: If this is different, support will need to run some scripts on the database. Please raise a new case online, referencing the title of this article and include details of the amounts and the difference seen.