When a payment is cancelled, the status may show as "Invalid Payslip" if both the "Previous Year Recoupment" indicator and the "PAYE Modernisation Deletion" indicator are selected simultaneously. To avoid this issue, only one of these options should be selected at a time.
⚠️Important: The PAYE Modernisation Deletion should be used sparingly. It applies in situations where an employee was erroneously reported to revenue and should not have been submitted. This option effectively deletes the payslip previously sent from the revenue system.
Steps to troubleshoot invalid status
Review the response file from Revenue to determine the cause of the invalid status. Common messages might include "Unable to delete line item because it has already been deleted".
📌Note: This message can occur if the software attempted to delete the same payslip/line ID multiple times due to both recoupment and deletion indicators being selected.
Despite this error, the delete instruction can still be successful, and it should not adversely affect the Revenue figures.
As best practice, always verify that the figures in Revenue are accurate for affected employees.