If the appointment ID does not appear in the list of values when adding a manual payment in the Portal, clicking Calculate Nett Pay may not work due to an unfilled field or a mismatch between the selected appointment and the manual payment date.
To resolve this, follow the steps below in Portal.
Review appointment ID
To review the appointment ID field, follow these steps.
Click Manage Payroll then highlight the relevant pay group.
Click the Inputs tab then click General.
Click Issue Manual Payments.
In the manual payments pay codes table ensure you scroll to the right.
Review the Appointment ID field.
🤓Tip:This field must be completed for all pay codes.
Review the appointment start date
To verify that the manual payment falls within the appointment's start and end dates, follow these steps.
From the dashboard menu, select People Management.
Click Dashboard then beside Employees, click VIEW.
In the Search field, search for the employee, then click VIEW.
Click Contract History then from the drop-down menu, select the relevant appointment.
Review the start and end dates.
If you have checked all the above and the error still persists, please raise a new case online, referencing this article's title and include the following details:
Employee number
Appointment ID
Manual payment dates.