If you encounter an error while processing the SEPA file, it may be due to one of the following reasons:
Missing BIC and/or IBAN in the employee record.
Incorrect BIC and/or IBAN provided.
To resolve this, support will need to run some scripts on the database. Please raise a new case online and reference the title of this article and include the following details:
Employee number
BIC
IBAN
Payroll period
An analyst will update these details in the background. After the updates are made, ensure you update the employee's bank details on the screen if they haven't been updated already.
Once the analyst has completed the background update, you will need to reset the paypath file and regenerate it.
For further information, check the following articles: