If the increment due date has changed but the new date has not been updated, and the old date still appears on the Employee Profile or Maintain Employee Position/Point screens, this issue occurs when the increment due date is updated but the Save Increment Changes option is not clicked.
📌Note: If you use Back Office, follow these steps.
To resolve this, follow the steps below in Portal.
From the dashboard menu, select People Management.
Click Dashboard then beside employees, click VIEW.
In the Search field, search for the employee, then click VIEW.
Click Current salary then click Increment History tab.
Identify the incorrect line then click Delete.
Click Add then in the Increment Due Date field, enter the correct date.
Click OK.