When the hourly pay code does not reflect the correct hourly rate, it can lead to inaccuracies in employee compensation.
This issue typically occurs due to misconfigurations in the payroll system, changes in pay rates not being updated, or incorrect assignment of pay codes to employees.
To resolve this issue, follow the steps below.
Check source
To check the source of the employee's salary, follow the steps in the relevant section below.
Portal
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click Timesheet Current Period.
Is the Source 'PAY290_ALLOW' or 'PAY290'?
Back Office
Click CorePay then click
View Timesheet Details
To view source, click the right arrow
icon.Is the Source 'PAY290_ALLOW' or 'PAY290'?
Composite Overtime indicator
Check that the Composite Overtime indicator is selected at the pay code level. To do this, follow the steps below.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click the Allowance Tab.
Check if the source of the Salary is PAY290_ALLOW ?
📌Note: If yes, use an hourly pay code that doesn't have the Composite Overtime Indicator switched on.
Overtime Indicator: Only select this if you are processing composite overtime and this pay code is meant for composite overtime payments. Composite overtime in Corepay refers to overtime that is calculated based on not only basic pay but also additional pay elements. If your organization’s overtime is based solely on basic pay, you can leave this field blank.
Overtime Element: Only select this if you are processing composite overtime and this pay code is used as a component of a composite overtime calculation. If the overtime is based on both basic pay and other pay elements, such as shift differentials or allowances, ensure you tick the appropriate shift and allowance pay codes as elements.
Check if the timesheet has a value entered now.