If the error message appears when processing the ShPP, it is due to incorrect payroll configurations.
If the absence has been set up, to prevent the ShPP from not generating, follow the steps below in portal.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW.
Click Maintain Statutory then highlight the relevant ShPP.
Click the three-dot icon then click View ShPP detail
If no dates are showing, click ADD then enter the From date and To date.
To save changes, click Save.
For further information, check the absence pay enhancement user guide.