If an employee’s primary appointment has ended but payment is still being generated, this may occur because there is no zero salary set for this appointment to align with the appointment's end date.
This may also occur when the latest salary entry for this appointment is not a zero salary, usually due to a salary being incorrectly added to this appointment.
To resolve this issue, please contact our support team. As the appointment is already ended, they will need to review the employee's data.
Please raise a new case online and reference the title of this article. Include the following zero salary details:
Employee number
Appointment ID
Effective date and point.