Payroll may fail to generate pay for an employee if their appointment details are not processed correctly. This article outlines how to identify and resolve issues when no payment is created for a specific appointment.
If you see the payroll message stating, Employee is not being paid for appointment XXXXX; no pay is being generated for this person, it is usually due to the employee's pay multiplier.
To resolve this issue, ensure that the pay multiplier for the salary linked to the appointment is not set to 0.