When duplicate or erroneous submission files exist, they can cause confusion and lead to unexpected behavior during payroll processing. Deleting these incorrect files helps prevent potential issues with submissions.
⚠️Important: Support cannot delete files directly; they can only assist in removing them from the display screen.
To resolve this issue, support will need to run scripts on the database.
Please raise a new case online and reference the title of this article, including the submission ID of the file that has not been transferred to revenue.