Incorrect bank details on the payroll bank file often occur when changes to employee bank details are made after processing the payroll file.
Once you process the payroll bank file, the background tables lock, preventing any updates for that payroll period.
You can still update the employee's bank details, but keep in mind that these updates won’t appear in the bank file for the completed payroll.
If you have updated an employee’s bank details, please raise a case with support, including the payroll period you have run and the employee's number.
After we update the information, you will need to regenerate the bank file.