Skip to main content

Court Order reference not appearing on bank file

The Building Society reference is set on a voluntary order, but is not writing out to the bank file.

O
Written by Onyema Onyejekwe
Updated over a month ago

If the Court Order reference does not appear on the bank file, it may be due to one of two reasons.

We’ve compiled a list of possible reasons and how to resolve them.

Building Society Reference not populated

The Building Society Reference field is empty. The reference on a Direct Earnings Attachment (DEA) included in the file comes from the Building Society Reference field attached to the employee's deduction.
​

To update the reference, follow the steps below in Portal.

  1. Click Employee then in the search field, search for employee.

  2. Beside the relevant employee, click VIEW.

  3. Click Deductions then beside the relevant deduction, click the three-dot icon.

  4. In the Building Society Reference field, update the value.

  5. To save changes, click Save.

Building Society Reference updated after payroll job

If the Building Society Reference was populated after running the payroll/Complete Update job, it will appear on the bank file when you process the next period.

To resolve this issue, please contact our support team to run an update.Please raise a new case online and reference the title of this article. Include the following details:

  • The building society reference

  • Employee number

  • Affected payroll period.

Related Articles
Bank details incorrect on bank file
Updated BACS and Albany BACS file format
Add the pay code reference on my EFT deduction file
Update the reference on employee bank account for use in the SEPA bank file
End DEA set up in error
Did this answer your question?