If you encounter an error message while loading a bank file to the bank portal, it originates from the bank's side and is not related to PeopleXD.
To resolve this issue, please create a new case online and reference this article's title. Include the following details:
Correct BIC
Payroll period
Screenshot of the error
After support confirms that the error has been corrected, regenerate the bank file and send it. To prevent this issue from recurring in the next period, please update the employees' bank details.
