Changing the payment type after the complete update job has been run typically occurs when an employee has received an incorrect payment method, such as a bank transfer or cheque, during payroll processing and needs an update.
However, users cannot update the payment type once the complete update has been completed.
To address this issue, support will need to run specific scripts on the database.
Please raise a new case online and reference the title of this article, and include the following:
Employee number
Payroll period
The payment type to be changed.